Frequently Asked Questions
General
- When is check in/check out time?
- Do you allow smoking on property? In the rooms?
- How much do you charge for high speed/wifi internet access?
- Do you have high-speed wired and/or wireless internet access available?
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Do you offer room service? What are the hours?
- Do you have a business center?
- Do you have a pool?
- Do you have a spa? What are the hours?
Transportation/Directions
- How do I get to the Hotel?
- Do you offer free shuttle service from the airport?
- What are your cross streets?
- Do you have onsite parking? How much is parking? Is it included in my room rate?
Reservations
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- What is the minimum age requirement to check in to the room?
- What is your cancellation/deposit policy?
- Is my ID/passport required at check in?
- What age do kids stay for free?
- Do you have connecting rooms?
- Do you have ADA rooms?
- Do you have an early departure fee?
Restaurant
Accounting
- I have questions about my bill. Who do I call?
- What forms of payment are accepted to pay for my room?
Pets
- Are pets allowed? Are there restrictions for weight, height or types?
- Do you have pet free rooms for those with allergies?
- Do you have pet sitting or dog walking services?
- How far do you have to walk to take your pet out?
Concierge
Meetings
- How do I book a meeting?
- How can I create a unique atmosphere during my meeting?
- Do you offer special group rates?
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Need more information about booking a meeting at a Kimpton Hotel?
- How can I book a wedding at a Kimpton Hotel?
Still have a Question? Contact Us
General
- Question
- What is check in/check out time?
- Answer
- Check in time is 3:00pm local hotel time. Check-out time is 12:00pm local hotel time.
- Question
- Do you allow smoking on property? In the rooms?
- Answer
- Smoking is not allowed in our guest rooms. As of November 1, 2009 the hotel is an all non-smoking hotel.
- Question
- How much do you charge for high speed/wifi internet access?
- Answer
- Complimentary high-speed wired and wireless Internet access is available throughout the hotel, to Kimpton InTouch Guest Loyalty members.
- Question
- Do you have high-speed wired and/or wireless internet access available?
- Answer
- Only wireless internet access is available throughout the hotel and guestrooms.
- Question
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Answer
- Yes. The hotel fitness center includes bicycle machines, stair-climbers, free-weights and treadmills. The fitness center is available 24 hours per day, and is complimentary. We also have a relationship with a nearby fitness center offering fitness training, tanning, and other services (for a fee).
- Question
- Do you offer room service? What are the hours?
- Answer
- Yes. 24 hours.
- Question
- Do you have a business center?
- Answer
- Yes. The business center is available 24 hours per day and features both a PC and an iMac computer, printing & business services.
- Question
- Do you have a pool?
- Answer
- No, unfortunately the hotel does not have a pool. Our concierge can make recommendations for local aquatic centers/options upon your arrival.
- Question
- Do you have a spa? What are the hours?
- Answer
- The hotel has partnered with an environmentally friendly in-room spa service. More information is available on our In Room Spa page.
- Question
- How do I get to the hotel?
- Answer
- Taxi, town car, or public transportation options are all available from the airport to the hotel. For taxi or town car services, exit baggage claim on the upper level skybridge to 'Taxi Pick Up' area. For public transportation, exit on the lower level outside of baggage claim turning right to the end of the terminal for either the 174 or 194 transit service (194 is an express service). Coming soon in 2009—light rail transit service will be available.
- Question
- Do you offer free shuttle service from the airport?
- Answer
- No, unfortunately the hotel does not have a shuttle service. Fare-based town car transportation can be arranged through our concierge by contacting
- Question
- What are your cross streets?
- Answer
- The hotel is located at 1101 Fourth Avenue, between Spring & Seneca Streets, on the left side. Fourth Avenue is a one-way street, northbound only.
- Question
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- Answer
- The hotel offers onsite valet parking only for an overnight fee of $39.00 USD + tax (Monday – Thursday) or $36.00 USD + tax (Friday – Sunday). Parking is not included in the hotel room rate.
- Question
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- Answer
- Yes, our Monaco One Queen, Monaco One King, Mediterranean King Room, and Monte Carlo Suite will each accommodate a rollaway. There is a $15.00 per night charge for this service. Only the Monaco One King, Monaco Queen Queen, Monte Carlo Suite, and Mediterranean King Room will accommodate a crib/playard. There is no charge for this service.
- Question
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- Answer
- Please contact the website that your reservation originated with to make changes to your itinerary. These changes will then be reflected in our system.
- Question
- What is the minimum age requirement to check in to the room?
- Answer
- Guests must be at least age 18 to register at the hotel.
- Question
- What is your cancellation/deposit policy?
- Answer
- The hotel's standard cancellation policy is 24 hours. (Please note: some reservation bookings may have different cancellation penalties. Review your confirmation or itinerary for more details.) Reservations must be cancelled by 6:00pm local hotel time.
- Question
- Is my ID/passport required at check in?
- Answer
- We do require a photo ID at time of check in for all reservations.
- Question
- What age do kids stay for free?
- Answer
- Children 17 and under stay free with an adult in existing bedding. Children age 18 and over will be charged an additional adult fee of $15.00 per night.
- Question
- Do you have connecting rooms?
- Answer
- Yes. Some Monaco One King rooms connect with either Monaco Queen Queen or Monte Carlo Suites, and some Monaco Queen Queen rooms connect with other Monaco Queen Queen rooms. Monaco One Queen, and Mediterranean King Rooms do not connect with any other rooms at the hotel.
- Question
- Do you have ADA rooms?
- Answer
- Yes, we have five ADA rooms. Some include modified tubs, while others have roll-in shower combinations. Please note requests on your reservation itinerary
- Question
- Do you have an early departure fee?
- Answer
- Yes. The hotel does charge an early departure fee of up to one night's room and tax for departing the hotel early.
- Question
- What are the hours of the restaurant/bar/lounge?
- Answer
- Sazerac Restaurant is open 7 days a week beginning for breakfast at 7:00am – 10:30am (Monday – Friday), and brunch 8:00am – 2:30pm (Saturday – Sunday). Lunch is available from 11:30am – 2:30pm 7 days per week. Dinner is available from 5:00pm – 10:00pm (Monday – Thursday), and from 5:00pm – 11:00pm (Friday – Saturday), and from 5:00pm – 9:00pm (Sunday). The Sazerac bar is available 7 days per week beginning at 2:30pm – closing.
- Question
- I have questions about my bill. Who do I call?
- Answer
- Please contact our accounting department at
- Question
- What forms of payment are accepted to pay for my room?
- Answer
- We require a credit card for guarantee of a registration; however, payment by cash or credit card upon departure for charges is accepted.
- Question
- Are pets allowed? Are there restrictions for weight, height or types?
- Answer
- Yes, pets are accepted. There are no weight, height, or type restrictions. Guest must sign a release form upon check-in. If your pet will remain in the guest room while you are away, we ask that you provide us with a cell phone number so that we may contact you. You may also inquire with our concierge about dog sitting services that may be available to you at
- Question
- Do you have pet free rooms for those with allergies?
- Answer
- The hotel does have allergen-free rooms; please note this request during the reservation process.
- Question
- Do you have pet sitting or dog walking services?
- Answer
- Yes, inquire with our concierge about dog sitting or walking services for hire at
- Question
- How far do you have to walk to take your pet out?
- Answer
- Freeway Park located at the cross street of 6th Avenue & Seneca is the closest pet area.
- Question
- I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
- Answer
- Please contact our concierge, who may discuss options with you at
- Question
- How do I book a meeting?
- Answer
- Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
- Question
- How can I create a unique atmosphere during my meeting?
- Answer
- Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
- Question
- Do you offer special group rates?
- Answer
- Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
- Question
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Answer
- Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.
- Question
- Need more information about booking a meeting at a Kimpton Hotel?
- Answer
- Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
- Question
- How can I book a wedding at a Kimpton Hotel?
- Answer
- Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.
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